Returns & Exchanges

At CTX Home Gyms, we want you to be fully satisfied with your fitness equipment. If your gear isn't the perfect fit for your training goals, you can return eligible items within 30 days of delivery for a refund or store credit.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Gear

Securely pack the equipment in its original packaging, ensuring all bolts, manuals, and accessories are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label to your package and drop it off at an authorized carrier location or schedule a heavy-freight pickup for large machines.

4

Inspection and Refund

Once our technicians verify the item's condition at our facility, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing